Optus Outage Compensation

A hardware failure caused a brief outage across mobile voice services on Friday morning, with Optus restoring services as of 9. For example, Telstra provided free data for a day to their mobile customers in 2016. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. Due to this event, we're claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 17 July 2019 to 18 August 2019 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area. More than 8700 Optus customers who paid for unobtainable NBN speeds will be compensated, the Australian Competition and Consumer Commission (ACCC) has announced. When a Mass Service Disruption exemption is in place, we'll either issue a detailed public notice via a daily newspaper or we'll mail information directly to you. Man wrongly imprisoned for murder to get more than $7m compensation. The same rules apply if passengers are bumped from the flight as a result of overbooking. @Optus @lizlarosa03 You mean the page that shows no current outages, that your tech support team also know nothing about and wasted 45 mins of my time trying to get me to troubleshoot the issue for something you apparently already know about? That page? — (@smellyheadz) 2019-10-25 21:45:26. Telstra's woeful outage excuse. Telcos reveal. technology; New glitch for Telstra mobile network hits prepaid phones. How long does a live outage last NBN Internet and phone? Anyone else think something like a denial of service is happening to Optus and Telstra? When I check the map for outages on "internet outages. Queensland desperate to reclaim marquee Test NAB offers compensation after nationwide banking outage. Optus will offer remedies to more than 8,700 of its customers who were misled about maximum speeds they could achieve on certain Optus NBN plans. Optus will compensate almost 9000 customers after failing to provide them with the fast national broadband network services it promised. Telstra will not be offering another free data day for its most recent outage, but it has promised to consider requests for compensation from affected business customers. Optus has previously indicated it would compensate some customers who purchased fibre to the node (FTTN) and fibre to the building (FTTB. The same rules apply if passengers are bumped from the flight as a result of overbooking. Consumer groups have called for Telstra to provide compensation after yet another network outage. I would suggest the person having problems get a friend with an Optus direct service call Tech support and lodge a service issue complaint. He went to ombudsman and Optus gave him something like 6months of bills credited. I expect compensation @vijayarumugam Hi Optus, the cable internet is down at 2146 for the last 30 minutes. Hey all, I'm curious as to what everyone's opinion would be regarding receiving compensation from Optus for the following scenario: 1. Glassdoor has 721 Optus reviews. Judge Robson ruled that Telstra may suffer irreparable injury for which damages will not result in an adequate compensation unless an injunction was granted. co/GaQ5FnhBj0 #BigFourbanks #CBA #outage 5. What is the Customer Service Guarantee? The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. An Optus spokeswoman, who refused to be named, said when connecting to the NBN, customers may choose any service provider — they are not obligated to enter into a contract with Optus. Mobile network outages tips for consumers. Former Optus reseller Allphones has fallen at its first attempt to get compensation from the telco for miscalculation of commissions throughout the pair's long-running partnership. An Optus spokesperson said the company "is currently working with Huawei and Google to understand the impacts of this news to our customers". Optus' social media channels were bombarded with complaints. The Optus outage did not bother me particularly but what I did find especially annoying was the sms from Optus at 210am this morning offering me great coverage of the Olympics. > Facebook outage: apologies, compensation requests, and Afterpay takes a hit Tess Bennett 2019-03-15 Facebook has apologised to marketers who were unable to access its ad interfaces, including Ads Manager and the Marketing API, yesterday during an outage which impacted the social media giant's platforms globally. Optus teally is a hoax & so out of tune with current global service policies. The information is a guide only as scheduled times could vary and interruptions may affect only parts of streets or roads. @Optus @lizlarosa03 You mean the page that shows no current outages, that your tech support team also know nothing about and wasted 45 mins of my time trying to get me to troubleshoot the issue for something you apparently already know about? That page? — (@smellyheadz) 2019-10-25 21:45:26. Optus said it did not know when the issue would be resolved. Telstra has previously suffered outages back in 2017 as the result of exchange fires, and 2016 saw numerous outages across all networks. I live 4 Km from CBD, and could only get reception outside my building. Compensation for south brisbane outage For me, this has gone on too long. Write to Optus - email is fine - and state that you have been without services for 38 days. Optus is the second service provider to provide compensation to customers for selling misleading NBN speeds since the ACCC flagged the industry-wide problem in July. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. - Systems are convoluted and poorly designed, slows down the sales process, constant system outages. He went to ombudsman and Optus gave him something like 6months of bills credited. Optus' own service troubleshooting page was affected by the outage. The problem was confined to the Optus network, which has more than 7 million mobile customers in Australia, and Telstra cables were not affected by the outage. Phone companies must meet minimum performance requirements for specified services and compensate customers when these are not met. 0 replies 0 retweets 0 likes. National outage impacts Telstra's 3G and 4G networks. Australia's biggest phone. The company said it would provide another update on the outage at 8pm tonight. The same rules apply if passengers are bumped from the flight as a result of overbooking. When is optus going to fix the stupid outage?its been 2 months!!! So what if there's compensation to the bills? Optus cant fix the outage??? Looks like there're heaps of towers in Melbourne that has outage. However, post the third outage, Telstra downplayed the latest issue and reminded customers that they are the biggest and best Telecommunications Company in Australia and effectively have no local peers. Fixed line, mobile and internet connections were taken down across Queensland and parts of northern New South Wales after an Optus fibre optic cable was. Optus restores voice services after hardware failure. Power outages can be caused by severe weather, such as lightning, floods, heatwaves, bushfires or high winds, or by trees contacting powerlines. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. While the rest of the corporate world understands that effect customer service is the key to profits & success this arkayic optus believe that telling everyone theres a 30minute wait will fix there obvious poor service s& products. Advice to Management. So to avoid over billing, if you receive a call and want to use another phone in your house, leave the first phone off the hook until you have picked up the second phone. But the telco may be breaking your service agreement, depending on: the reasons for the outage; the terms of your contract; Some contracts allow you to apply for a refund or rebate when you can't use a service because of an outage. "If there was a loss that was driven by the outage today, then compensation will be provided to customers," she said. Telstra loses 770 Aussie criminals. Customer Service Guarantee (CSG) If an appointment is missed on a day that is not a day in relation to which you are entitled to receive a CSG payment in accordance with any of the above circumstances, you may be entitled to receive a CSG payment of $14. He went to ombudsman and Optus gave him something like 6months of bills credited. Man wrongly imprisoned for murder to get more than $7m compensation. Optus hit by mobile phone outages. Telstra has previously suffered outages back in 2017 as the result of exchange fires, and 2016 saw numerous outages across all networks. I would like 3gb mobile data added to my mobile foc. Possible arson link to Telstra 000 outage. 20 (for business customers). "Compensation is always assessed on a case by case basis, A. It is unclear exactly what caused the outage, or how many people were affected. Current Status Historic Status Planned Work Mass Service Disruption. Some recent high-profile internet outages have affected Optus, Telstra, iiNet and Virgin personal and businesses customers. Chris The overcharged customers are now being offered compensation. Speed Snafu: Now Optus Is Offering NBN Refunds Too. If you are @NBN_Australia or @Optus could u get your act together&fix it PRONTO. Fix broadband rollout problems of face consequences, NBN and telcos warned. If you believe your service is impacted by an outage and has not been listed, please visit the outage checker. Telstra outage hits 4G, 3G and SMS services. Re: Compensation for not being able to use telephone So the final answer through private messaging is that because Optus compenstated me for unreliable internet access from April to May last year, they don't beleive they need to compensate me for not being able to use my telephone from December last year to May this year. For example, Telstra provided free data for a day to their mobile customers in 2016. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. The bank's business. Phone companies must meet minimum performance requirements for specified services and compensate customers when these are not met. Outages affecting a large number of Home Phone services may also be listed on our Mass Service Disruption page. Seems @Optus has different network instrument for @Apple causing issue. The company said it would provide another update on the outage at 8pm tonight. NAB offers compensation after nationwide banking outage. Optus' social media channels were bombarded with complaints. Offers other services through its affiliates, such as telecommunications, consulting, and utility services that cross state and national boundaries. Court grants Telstra injunction against Optus in speed claim trial. In that year, Vodafone was hit with an outage, as was Optus subsidiary Virgin Mobile, while Telstra suffered multiple outage incidents over that 12-month period. Optus should be well aware of a tower issue before a contractor is! Optus Tech support are not aware of issues with the tower at Kelly's lookout at Exeter, Tas. The meltdown occurred when the main east coast line was severed by a Gold Coast excavator, nearby a separate work site operated by the Southern Regional Pipeline. Telstra's woeful outage excuse. Optus customers on South Australia's Lower Eyre Peninsula are calling for compensation, after the return of mobile phone coverage to the region. System outage, Rude customer service team, undesirable processes and customer care wait/hold times. AWS resolves connectivity issues with Telstra and Optus. Three Mobile customers offered up to £20 credit as compensation for outage - but only if they ask for it Jump directly to the content The Sun, A News UK Company Close. Serves electric customers by providing over 9 billion kilowatt-hours of energy a year. Ask for a firm date when services are to be restored, and state that you wish to claim compensation under the CSG. What is the Customer Service Guarantee? The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. Optus Local calls disconnect as soon as you put the receiver down. The Optus outage did not bother me particularly but what I did find especially annoying was the sms from Optus at 210am this morning offering me great coverage of the Olympics. Optus has the full broadcast rights for the 2018 FIFA World Cup, showing all 64 matches, with matches viewable via the company's FetchTV box, Apple TV or through online streams on through. Although we take mobile connectivity for granted, when we're not connected it can seriously affect both our personal and business lives. However, many customers and business owners have argued they have lost money as a result of the outage. Current Status Historic Status Planned Work Mass Service Disruption. Speed Snafu: Now Optus Is Offering NBN Refunds Too. 6:00pm resolution estimate come and gone. The company said it would provide another update on the outage at 8pm tonight. The last live chat I had I basically told the rep what was most likely going on (no nbn because NBNco decided to work on it, and neither them or the ISP cbf to inform anyone prior -stakeholders or customers, and optus outage map fails to show outages unless reported); the one prior 8 had to wait 30min, then when finally connected the rep. Any personal information that you provide to us via SMS will be handled in accordance with our privacy policy, which includes details of how to access or amend your details or to make a complaint about a privacy matter. OPTUS UPDATE: Customers love that ringing sound TWO Optus tower outages have caused widespread angst as residents in Evans Head are unable "Compensation requests are considered on a case. 40pm today, affecting phone calls, text messages and internet connections. - Systems are convoluted and poorly designed, slows down the sales process, constant system outages. Telstra's woeful outage excuse. Former Optus reseller Allphones has fallen at its first attempt to get compensation from the telco for miscalculation of commissions throughout the pair's long-running partnership. "All requests for compensation are. ACCC catches second telco in its crackdown on NBN speed claims. Advice to Management. Singtel slapped with fine for broadband service outage. Create an account or log into Facebook. Compensation and Benefits. Telstra initially apologised profusely and offered compensation for the outage (data free days), (The Australian, 2016). They follow Telstra, Optus and TPG in providing undertakings to the ACCC for misleading customers into paying a price for a service they could not receive. When is optus going to fix the stupid outage?its been 2 months!!! So what if there's compensation to the bills? Optus cant fix the outage??? Looks like there're heaps of towers in Melbourne that has outage. Telstra has previously suffered outages back in 2017 as the result of exchange fires, and 2016 saw numerous outages across all networks. Chris The overcharged customers are now being offered compensation. How long does a live outage last NBN Internet and phone? Anyone else think something like a denial of service is happening to Optus and Telstra? When I check the map for outages on "internet outages. The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. For the NBN/ADSL outage, Telstra has offered a $25 credit to consumers and a $50 credit to businesses who were offline for an extended period of time. Outages affecting a large number of Home Phone services may also be listed on our Mass Service Disruption page. 6:00pm resolution estimate come and gone. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. However, passengers aren't able to claim compensation for delays caused by factors beyond the airline's control (such as bad weather or instructions from air traffic control). Compensation for south brisbane outage For me, this has gone on too long. Optus will compensate almost 9000 customers after failing to provide them with the fast national broadband network services it promised. These outages occurred on both mobile and fixed networks. So if you are a patient trying to ring us use 0407659357 not the landline. If that isn't possible, we'll pass your issue on to our case management team, who'll call you directly. Advice to Management. The outage is expected to be fixed this week and applications for compensation for those affected can be made on Telstra's website. The Optus outage did not bother me particularly but what I did find especially annoying was the sms from Optus at 210am this morning offering me great coverage of the Olympics. Optus has previously indicated it would compensate some customers who purchased fibre to the node (FTTN) and fibre to the building (FTTB. 11/01/2019 Centrelink Problems at Centrelink Problems at Optus 10/31/2019 Snapchat Problems at Snapchat. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. However, many customers and business owners have argued they have lost money as a result of the outage. I expect compensation @vijayarumugam Hi Optus, the cable internet is down at 2146 for the last 30 minutes. 52 (for residential/charity customers) or $24. More than 8700 Optus customers who paid for unobtainable NBN speeds will be compensated, the Australian Competition and Consumer Commission (ACCC) has announced. Telstra outage hits 4G, 3G and SMS services. 20pm but the provider has since experienced further outages, which it is currently investigating. Almost 60,000 Aussies caught up in NBN speed claim action Late last year, Telstra, Optus and TPG all agreed to offer refunds to customers ARN Staff (ARN) 15 January, 2018 11:30. Service date for these 10 properties has been pushed back a further 6 months, and NBN are unforthcoming with any information on why an existing useable cabke service isn't able to be switched to NBN. Re: mobile tower outage Unfortunately compensation is generally linked to landline (voice) connectivity. @MasterScythe: You should try Sydney, this is Optus in a nutshell. You may be better off pursuing tech support to find out why your service is performing in a sub-par fashion. Telstra initially apologised profusely and offered compensation for the outage (data free days), (The Australian, 2016). Customer Service Guarantee (CSG) If an appointment is missed on a day that is not a day in relation to which you are entitled to receive a CSG payment in accordance with any of the above circumstances, you may be entitled to receive a CSG payment of $14. "Compensation is always assessed on a case by case basis, A. Jees, your headline doesn't even summarise the whole article, merely a paragraph at the bottom of the page. As with Telstra, Optus is attempting to get out in front of the problem. The outage was caused by a major network node being taken offline. You have a right to make a complaint if you are dissatisfied with our services or how we've handled your enquiry. Optus has denied that the deal would affect it to a large extent, and merely said that it is in discussions with TPG on future plans, and regardless continues to be a primary mobile network provider in the space. However, passengers aren't able to claim compensation for delays caused by factors beyond the airline's control (such as bad weather or instructions from air traffic control). How long does a live outage last NBN Internet and phone? Anyone else think something like a denial of service is happening to Optus and Telstra? When I check the map for outages on "internet outages. As with Telstra, Optus is attempting to get out in front of the problem. Compensation for telecommunications outages. Network Engineer employed by Optus I was responsible for faults and maintenance of the core SDH and IP transmission equipment and was one of the team members on a rotating roster on-call during all hours of the night, one eye opened, just waiting for that phone call from the NOC (network operations center) at 12AM briefing me on some urgent outage whereas half of. I would suggest the person having problems get a friend with an Optus direct service call Tech support and lodge a service issue complaint. That said perhaps contact the TIO and ask them to request some sort of refund for a months service not provided (If Optus themselves don't agree to do it in the first place). NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. As Telstra was hit with the outage, Optus also reported intermittent mobile phone connection problems around 12. Picture: Getty Telstra also faces legal action from rival Optus, which has taken the company. Some Optus services restored in Qld. In such cases. Almost 60,000 Aussies caught up in NBN speed claim action Late last year, Telstra, Optus and TPG all agreed to offer refunds to customers ARN Staff (ARN) 15 January, 2018 11:30. When a service disruption occurs, generally the service provider will arrange compensation to consumers impacted. You will need to back this up with documents, like bank statements, that show how income or sales were affected during the outage. I have tried @Telstra which worked perfectly fine in same iphone. Some services on the Optus communications network are back online after a major network outage across Queensland. 20pm but the provider has since experienced further outages, which it is currently investigating. Of course, it might not always be worth trying to claim compensation. 6:00pm resolution estimate come and gone. He went to ombudsman and Optus gave him something like 6months of bills credited. Shop the latest mobile phones & tablets. Telstra offers customers a 'free data Sunday' to compensate for outage a small piece of compensation to Telstra customers. In such cases. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. Compensation and Benefits. Comment : 2 outages in a single month (May '18) is not a good look for Telstra. Between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. Optus customers cut-off by the Queensland telecommunications black-out yesterday may be able to seek compensation from the company. A contractor who cut through an Optus fibre optic cable on the Gold Coast could end up being sued for millions by Optus who are facing major payouts to business customers affected by this week's loss of mobile, landline and Internet services in Queensland. Help with an account issue? - LiveChat 24x7 support View Usage, Bills and more - Check it out on MyAccount. au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage. Possible arson link to Telstra 000 outage. The telco's application for interlocutory relief was granted, directing Optus to refrain from using the claims and to temporarily take down the ads in question. Australia's biggest phone. Telcos reveal. Optus director of network operations. Singapore telco has been fined S$500,000 (US$369,946) for a service disruption last December that lasted nearly a day and caused by a. RESIDENTS relying on the Optus network have been left in the dark over the last couple of days, with low or no service since Thursday morning. Optus' social media channels were bombarded with complaints. Optus customers on the NBN suffered outages in Victoria, No Optus: Telco's NBN users hit by major outage on Sunday Featured 0. 20 (for business customers). fantastic job there Optus! — (@ambsreads) 2019-10-17 14:13:23. The company said it would provide another update on the outage at 8pm tonight. Speed Snafu: Now Optus Is Offering NBN Refunds Too. They follow Telstra, Optus and TPG in providing undertakings to the ACCC for misleading customers into paying a price for a service they could not receive. Frustratingly, customers often find themselves unable to resolve problems quickly. So if you are a patient trying to ring us use 0407659357 not the landline. Benaraby a town without cash as internet fails "Customers may be eligible for compensation if they have experienced a loss of business due to their phone service not working. 40pm today, affecting phone calls, text messages and internet connections. Livid users have been reporting issues with the company. Reality TV 'villain' wins compensation after psychological trauma allowing customers to move to the NBN network and to work as back-up if an outage An Optus spokeswoman told The New. While there be compensation? Compensation will be determined on a "case by case" basis, an Optus spokesperson said. The information is a guide only as scheduled times could vary and interruptions may affect only parts of streets or roads. You will be notified of the outcome within 30 days of receipt of your application form. Telstra's woeful outage excuse. 52 (for residential/charity customers) or $24. Yes to having a chinwag. How long does a live outage last NBN Internet and phone? Anyone else think something like a denial of service is happening to Optus and Telstra? When I check the map for outages on "internet outages. The NBN was meant to be the nation's next big digital revolution, but it's rollout has been plagued with tales of tangled wires, slow speeds and dropouts. 6:00pm resolution estimate come and gone. The outage was planned network maintenance and not a fault, emergency or remedial repairs. The bank's business. Serves electric customers by providing over 9 billion kilowatt-hours of energy a year. 20 (for business customers). Power Outages The locations below are where Energex has scheduled maintenance or upgrade works. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with the National Retail Association claiming up to $100 million in lost sales. Optus has previously indicated it would compensate some customers who purchased fibre to the node (FTTN) and fibre to the building (FTTB. I expect compensation @vijayarumugam Hi Optus, the cable internet is down at 2146 for the last 30 minutes. Picture: Getty Telstra also faces legal action from rival Optus, which has taken the company. These outages occurred on both mobile and fixed networks. Location - Outage - Degradation Nationwide/Statewide - Outage. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. Internet not working or outage in your area? - Check the Outage page for details and troubleshooting. Some recent high-profile internet outages have affected Optus, Telstra, iiNet and Virgin personal and businesses customers. Due to this event, we're claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 17 July 2019 to 18 August 2019 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,742 to $84,132 with the average total cash compensation of $71,149. The bank's business. Optus director of network operations. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. I live 4 Km from CBD, and could only get reception outside my building. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. Optus says it will consider compensation for businesses affected by an accident that cut landline, mobile and internet phone connections to Queensland yesterday. Optus said the outage occurred after excavation work yesterday accidentally cut a fibre optic cable on the Gold Coast at around 8am. Optus Coverage Commitment We're confident in our mobile network and now you can be too with the Optus Coverage Commitment. Telstra will not be offering another free data day for its most recent outage, but it has promised to consider requests for compensation from affected business customers. Some recent high-profile internet outages have affected Optus, Telstra, iiNet and Virgin personal and businesses customers. While there be compensation? Compensation will be determined on a "case by case" basis, an Optus spokesperson said. An Optus spokesman said some landline customers at Cronulla were affected as a result. If you believe your service is impacted by an outage and has not been listed, please visit the outage checker. The telco also faces legal action from rival Optus, which has taken the company to court over its advertisements for an "unlimited" mobile phone plan. A Telstra spokesperson said a "surge of traffic" was responsible for the outage on Thursday afternoon, which lasted more than five hours. Telstra's woeful outage excuse. Live Optus outages report and heat map. Latest News 'Tiger Tokens' and 'Cats Coins': Is blockchain the future of AFL merch?. Learn more. Between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. Breaking compensation news, analysis and opinion, tailored for Australian CIOs, IT managers and IT professionals. Optus Local calls disconnect as soon as you put the receiver down. If that isn't possible, we'll pass your issue on to our case management team, who'll call you directly. "Optus communicates to customers regarding planned upgrades via the Optus website, where they can view live service and network status updates," she said. Optus customers have not been affected by the outage. - High turn-over in staff (especially in management and not due to promotions/advancements). Possible arson link to Telstra 000 outage. The company said it would provide another update on the outage at 8pm tonight. Telstra loses 770 Aussie criminals. Optus says it will consider compensation for businesses affected by an accident that cut landline, mobile and internet phone connections to Queensland yesterday. Telstra offers customers a 'free data Sunday' to compensate for outage a small piece of compensation to Telstra customers. In such cases. The telco had already admitted that some customers had not received the speeds they signed up for, and on Monday offered compensation to those who purchased NBN. If you believe your service is impacted by an outage and has not been listed, please visit the outage checker. Australia's biggest phone. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with. At Optus, our aim is to lead Australia in delivering outstanding customer experiences. We deal with some compensation claims for: financial loss caused by a breach of an obligation that a provider owes a consumer; embarrassment or humiliation caused by a privacy breach. Picture: Getty Telstra also faces legal action from rival Optus, which has taken the company. It follows parent company TPG's December promise to. Many called for compensation for the time without service. Sigh Another sensationalist headline over a sensationalist article. 2) (CSG Standard). Network Engineer employed by Optus I was responsible for faults and maintenance of the core SDH and IP transmission equipment and was one of the team members on a rotating roster on-call during all hours of the night, one eye opened, just waiting for that phone call from the NOC (network operations center) at 12AM briefing me on some urgent outage whereas half of. Damage control marketing. More than 8700 Optus customers who paid for unobtainable NBN speeds will be compensated, the Australian Competition and Consumer Commission (ACCC) has announced. The company said it would provide another update on the outage at 8pm tonight. The telco's application for interlocutory relief was granted, directing Optus to refrain from using the claims and to temporarily take down the ads in question. AWS resolves connectivity issues with Telstra and Optus. CHOICE: Telstra Customers Should Be Released From Contracts Due To Repeated Service Outages. A major internet outage hit Optus customers on the National Broadband Network across the country on Sunday. So if you are a patient trying to ring us use 0407659357 not the landline. The company said approximately a third of its one. TELSTRA has refused to give customers another free-data day after the latest network meltdown left many mobile customers cut off. 2) (CSG Standard). Some services on the Optus communications network are back online after a major network outage across Queensland. Connect with friends, family and other people you know. The bank's business. No phone line for my business today. Optus hit by mobile phone outages. Optus users took to Twitter to report problems on their NBN home service while up to 1000 complaints were logged by an internet outage site by 7pm (AEDT). Optus' own service troubleshooting page was affected by the outage. Network Engineer employed by Optus I was responsible for faults and maintenance of the core SDH and IP transmission equipment and was one of the team members on a rotating roster on-call during all hours of the night, one eye opened, just waiting for that phone call from the NOC (network operations center) at 12AM briefing me on some urgent outage whereas half of. Telcos reveal. The outage was planned network maintenance and not a fault, emergency or remedial repairs. The meltdown occurred when the main east coast line was severed by a Gold Coast excavator, nearby a separate work site operated by the Southern Regional Pipeline. "Optus remains the leading wholesale service provider in the market," an Optus spokesperson said. Service date for these 10 properties has been pushed back a further 6 months, and NBN are unforthcoming with any information on why an existing useable cabke service isn't able to be switched to NBN. Now on Telstra I get reception at all corners of the apartment, and I even get reception in the underground garage which is crazy as I couldn't even make calls from the garage while on Optus. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 - quoting CSG exemption reference number 19022018-WA-S-C-P-KIMBERLEY AND SURROUNDING DISTRICT_RUN. Optus will compensate almost 9,000 customers after failing to provide them with the fast national broadband network speeds it promised. a service standard payment has not been previously issued to you, for the same outage at the premises. He went to ombudsman and Optus gave him something like 6months of bills credited. - Overly managed (made to do unnecessary 'sales improvement' check-ins that detracts from the sales interaction (may be store-specific). Telstra has previously suffered outages back in 2017 as the result of exchange fires, and 2016 saw numerous outages across all networks. Telstra Corporation Ltd (ASX: TLS) is fast gaining an unwanted reputation as having an unreliable network - both mobile and broadband - after another series of outages yesterday and earlier. Broadband and Home Phone outages. Optus Coverage Commitment We're confident in our mobile network and now you can be too with the Optus Coverage Commitment. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with the National Retail Association claiming up to $100 million in lost. Telstra's woeful outage excuse.